Authentic watches filed and insurance claim On at 8:11am I spoke with a Fedex rep Tamaria. Now they are telling me they cannot help because it is in the hands of their 'legal team' now. All they tell me is " they are waiting to hear from Fedex. Since then, 2+ months I have been trying to find a resolution. The package came the next day, but the box was heavily damaged, and no watch inside. On June 15th, I purchased a watch form Authentic Watches for $5775.
Requesting balance of refund in the amount of $677 I speculate only because I doubt the scratches were made by and am possessive, without a doubt, the stickers were not removed and replaced by me, which means the watch was not truly new. was done before they received the watch? Could it have been sold and returned elsewhere? Is it possible that any damage, replaced stickers, etc. Saying I was dishonest is the worst insult you can give me!ĪW is not an authorized watch dealer. First, I have no idea what they're taking about and second, I life my life with high ethical standards. Most offensive is their accusation that stickers were removed and replaced. The wanted $200 per link which I felt was extensive and we mutually agreed to return it.
It is suspect that we could have caused the damage to the band since the watch was out of the box for only 15 minutes. I was on the phone with Authentic Watches (AW) while I tried to get the watch on my wrist. See attached email for their their explanation. Then asked if they can keep the watch and it be charged back to me because this is completely unacceptable treatment and customer service and was told no.Ĭharged $677 for "Restocking Fee". Last call to customer service on 1/26/22 I was told by their customer service agent that 'I caused the damage because it was in my possession and you can't crash a car and then return it to the dealer and ask for a new one because you damaged it.' Expressly asked for the repair not to occur because I refuse to pay $1200 for an item I was sold that was faulty to begin with. All damage is internal and the casing of the watch is pristine. Was told I caused the damage because the watch was in my possession. Have called and emailed multiple times trying to resolve the problem with the company to no avail. Shipped back again, watch now in their possession for the second time for 3 months. Had watch the second time for approx 4-6 weeks and it broke a second time, different issue. Shipped back, item was repaired and returned approx 3 months later. Purchased a watch in June/July 2022 that broke 1 week later. I am a senior citizen who simply tried to surprise my wife with a lovely Christmas present.
Lets try to come to a fair agreement of returning the restocking fee before you force additional legal steps are taken. We have no idea how many times it possibly could have been shipped to others before but no damages were caused by us, including a defective thread tag. This watch Rolex is a discontinued model. We are back again to the beginning, trying to resolve an unacceptable restocking fee of$3,187.00 for a defective tag that we fully informed AW about before we returned the watch unused in the same condition it arrived to us in.
#Swiss watch expo review full
2 offers were made, each one involved us making a wire transfer for the full amount a new purchase before any credit would be issued for the original watch they already had in their possession and had been fully paid for.(1example attached). For AW to suggest that they offered many choices to us is completely absurd. As the BBB site shows these same lies by AW were used against other customers on 8-8-22, 11-7-22 and 11-9-22. I am rejecting this response because: This additional accusation of the watch being damaged is just another unscrupulous repeated attempt to keep our money.
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